Shipping Information

Please allow 5-10 days for your order to process. Please be sure to add this processing time to your shipping estimates.

Once your order has been marked as shipped, you'll get an email with a tracking number.

Estimated Delivery Times:

(Estimated 6 - 12 days)*
Shipping fees dependent on product weight.

(Estimated 4 - 8 days)*
Our premium recommended tracking.
Shipping fees dependent on product weight.

(Estimated 10-20 Business Days)*
Shipping fees dependent on product weight.

Due to factors that commonly affect international shipments, such as weather delays, holidays and customs inspections, we are unable to guarantee shipping times. These are only estimates. If you require expedited shipping, please use our express Fedex shipping method at checkout.

Shipments from partners:

Many of our products are shipped from our partner providers such as certain mugs, apparel and personalized items. Therefore, you may see that your order is split up into multiple shipments or that they don't qualify for certain delivery methods.

Wrong Address:

We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation.

Costs to reship the package will be invoiced to the customer

Marked as delivered:

If an item is marked as successfully delivered by the domestic postal service in your country (e.g. USPS/Canada Post) to the correct address provided upon ordering, but has not successfully arrived to you, a replacement shipment may be approved depending on the product and at the sole discretion of Cat & Craft Co. In this specific scenario, your order does not qualify for a refund.

Please contact us  at so we can help. Each case is unique, so be sure to include all relevant information when contacting us.

Import taxes / Refusal of package:

We will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.

If the order arrives to your country and...

• The customer refuses to accept the package
• No attempt is made in the country of destination to deliver the package.
• Cat & Craft Co has the right to abandon the package(s) that order does not qualify for a refund.

Please see our full Returns & Refund Policy Here