At Cat & Craft Co. we want you to have complete peace of mind when you choose to shop with us. We understand that ordering online can be daunting and we want to make sure you know we are here to help from start to finish.
We also hope you love your items as much as we do. Like with most online shopping cases, sometimes you may need to contact us to organize a return and we are here to make this as easy as possible for you.
CAT & CRAFT CO REFUND/EXCHANGE GUARANTEE:
If you change your mind about the items you have purchased from us, we will refund the purchase price (minus the shipping costs) or exchange those products, subject to the following conditions:
- The item is unworn, unwashed and unused.
- The item returns to us in its original packaging.
- The item arrives back to us within 30 days of you receiving. (If you are concerned for any reason that this is not possible please contact us ASAP so we may resolve with you).
All refund issues are processed through our Support Team which you can reach by emailing firstname.lastname@example.org. It is important to contact us ASAP as all returns require the inclusion of a slip containing your Return Authorization Number which is obtained from a member of our Support Team. We will also provide the nearest location to you where you can send your item(s) back.
If you request a refund, the purchase price excluding delivery charges and/or discounts will be refunded to your original payment method. This will be processed within 5 - 7 business days once we have received back the item and are satisfied with the condition. Please note that under no circumstances can we refund onto another credit/debit card for security reasons.
If you need to exchange it for the same item, send us an email at email@example.com for details on how to proceed with same.
In some specific circumstances we offer store credit if a return is not viable/possible.
Please note that we cannot process exchanges/replacements or refunds after 90 days so please be sure to contact us ASAP.
Each case is unique so if you have any concerns whatsoever with your order and wish to receive further information on any of the above please do not hesitate to contact us at firstname.lastname@example.org
CLOTHING/APPAREL/SHOES/MUGS EXEMPTION & RETURN EXCEPTIONS:
Please note that some clothing items, all shoes and all of our mugs are made to order and therefore are non-returnable unless there is a defect. If you have any concerns with the item you have ordered or wish to seek further information about an item you are considering ordering please contact us at email@example.com for more information. We also urge you to double-check the sizing charts before ordering to ensure that you have selected the best possible size for you.
Due to hygiene reasons no items intended for use with pets, any pet bedding or any pet clothing will be accepted for returns. This also applies to swimwear/jewelry. If you need any further information please contact us at firstname.lastname@example.org for more information.
If the unlikely event that your item has arrived to you in an unsatisfactory condition or is damaged upon arrival we will fix the problem right away. In order to process this you will be required to provide us with photos of the issue to us via email to email@example.com.
Each case is different and depending on the circumstances and the severity of the damage. We may offer a replacement order/exchange or a full refund; however this is at our sole discretion.
Please also note that on occasion there may be slight color/shade disparity between the colors of our items on different platforms e.g. mobile/tablet due to tint and contrast difference and we aim to accurately demonstrate all of our products on our website as clearly as we can.
RETURN/REFUND SHIPPING COSTS:
All refunds are processed for the full amount paid for the item ordered however please note that the shipping costs are non-refundable.
Please also note that you are responsible for the shipping costs for returning your item. We do not provide return labels at this time. For more information please contact firstname.lastname@example.org.
Please make sure to double check your address when you are entering your details on our contact information page. If you have entered the wrong address, moved or need to change a product size/style after your order has been shipped and after you have received your shipping confirmation, we will unlikely be able to accommodate you or offer you a refund. Please contact us ASAP if you notice a mistake or error so we can contact the warehouse.
Please Note: In the circumstances that we are able to resend an order to you you will be required to cover the re-shipping/restocking fee as necessary.
ORDERS MARKED AS DELIVERED BY DOMESTIC POSTAL SERVICE:
If an item is marked as successfully delivered by the domestic postal service in your country (e.g. USPS/Canada Post/AusPost etc.) to the correct address provided upon ordering but has not successfully arrived to you we may, in our sole discretion, send a replacement order to you; however, in this specific scenario we cannot issue a refund. Please contact us ASAP so we can help at email@example.com. Each case is different so be sure to include all relevant information when contacting us.
Please note that we aim to get all of our orders to our customers within the time window outlined on our shipping information page:
Unfortunately from time to time delays can occur. While we appreciate that this can be frustrating we cannot cancel/refund orders that are trackable and still in transit. However on occasion items do get mislaid or held up a substantially long time and we are 100% committed to resolving this fully on a case by case basis.
Each case is different so you have any concerns whatsoever with your order/the tracking number assigned to your order and wish to receive further information on any of the above please do not hesitate to contact us at firstname.lastname@example.org
CLEARANCE & FINAL SALE ITEMS:
Only regular priced items may be refunded, If an item has the *Clearance* or *Final Sale* disclaimer in the description it cannot be refunded unless it has been deemed to be defective.