Frequently Asked Questions

Where Is My Order?

With Cat & Craft Co., most orders are printed and made by hand, so it can take up to a few weeks to arrive at your door. Rest assured we will get you your items as soon as possible! We provide complimentary email and text updates for every order that include tracking.

How Does Cat & Craft Co. Work?

Cat & Craft Co. is an online pop-up store. Most designs are made to order. After you buy from Cat & Craft Co., made-to-order items are custom printed, assembled by hand and sent directly to you.

What Forms Of Payment Do You Accept?

We take Visa, Mastercard, American Express, Discover, Amazon Pay, Apple Pay, Google Pay and PayPal.

Is My Credit Card Information Secure?

Absolutely. Cat & Craft Co. uses SSL, the leading standard for digitally transmitting sensitive data, to encrypt our checkout process. SSL attaches a unique code to your credit card information that prevents third party sites from seeing or accessing it.

Do You Have A Quality Guarantee?

Yes! Cat & Craft Co. wants you to be completely satisfied with your purchase. If your products are incorrect or flawed in any way, we'll send you a replacement, free of charge.

What Is Your Return / Cancellation Policy?

Unfortunately since most orders are custom and made-to-order, we cannot accept returns / cancellations at this time. However, we will send you a replacement, free of charge, if you are disappointed with your order for any of the following reasons: the product itself is flawed, the quality of the printing is poor, or the final product is materially different than the design presented online. If you are in any way unsatisfied with your purchase, please contact us at

Do You Have A Brick & Mortar Business?

Yes! We founded and run a North County San Diego cat cafe by the same name - Cat & Craft.

Have a question that wasn’t answered? You can contact our support team at